Syntell.ai

The Problem

Businesses need autonomous AI voice agents for customer support and lead generation, but existing solutions lack customization, real-time capabilities, and seamless integration with business tools.

AI Approach

Built a multi-tenant SaaS platform with a low-latency real-time voice pipeline integrating Twilio, ElevenLabs, and OpenAI. Orchestrated through a FastAPI backend with WebSocket support for real-time communication.

Key Outcomes

• Custom Agent Builder with drag-and-drop workflow design
• RAG Knowledge Base for context-aware responses
• Agentic Booking System with Google Calendar integration
• Analytics Engine for call insights and performance metrics
• Multi-tenant architecture supporting 100+ concurrent calls